Garantía Suprabeam

2 años de garantía

Solamente las baterías se agotarán, para el resto de nuestras linternas y frontales ofrecemos una garantía de 2 años.

Suprabeam garantiza sus productos contra defectos de fábrica y de materiales. Repararemos o reemplazaremos cualquier producto o pieza que resulte defectuosa bajo condiciones normales de uso y servicio.

Proveemos 2 años de garantía limitada. Esta garantía no incluye servicios normales de mantenimiento, y no es válida para baterías, productos o piezas que hayan sido modificadas, utilizadas incorrecta o negligentemente, accidentes o reparaciones inadecuadas hechas por personal no perteneciente a Suprabeam.

Para mayor información o ayuda relacionada con la garantía de 2 años, por favor póngase en contacto con el proveedor o tienda donde haya comprado los productos Suprabeam.

Warranty form

Please fill out warranty form for assistance

Our warranty process must always go through the place where the Suprabeam product was purchased. First hand inspection of the product ensures the easiest warranty process for all parties. Should this not be possible for whatever reason, please fill out the form below.

All inquiries that could have been handled from the place of purchase, will be directed to the place of purchase.

To ensure the best possible customer service we strongly encourage you to read our troubleshooting guide . This will give you a better understanding of the product, and what could be wrong. Please fill out all fields, and if possible upload a picture of the receipt and the product.

If your Suprabeam product is not covered by the warranty or you wish to purchase a spare part, please visit this page.

Your name*

Your email*

Phone number* (Remember country code)

Address*

Zip code + City*

Country*

Select product*

Batch code* See below

Battery batch code* See below

Year of purchase*

Were was the light purchased?*

Describe the problem*

Upload Receipt

***UPLOAD MINIMUM 1 PICTURE OF THE PROBLEM / PRODUCT***

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I have read the troubleshooting guide

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Where do you find the batch code?

You can find it inside the tube, or inside the batterypack

All Suprabeam products are marked with a batch code. The batch code consists of two letters and one digit (Example: GK-1) and can be found on a white sticker when removing the battery.

Headlamps:
Open the batterypack and remove the rechargeable battery or the alkaline batteries to reveal the white sticker inside the batterypack.

Flashlights
Unscrew the switch and remove the rechargeable battery or alkaline batteries. On Q3, Q3classic, Q3defend, Q4, Q4defend the white sticker is found on the side of the batterypack, on all other torches the white sticker will be inside the tube.

Multilamps
Unscrew the endcap and remove the battery to reveal the white sticker.

Worklights
The batch code can be found printed on either the front or the back of the light.

¿Dónde se encuentra el código de lote de la batería?

Impreso en la batería

Todas las pilas Suprabeam están marcadas con un código de lote. El código de lote consta de cuatro letras (ejemplo: «CPMG») y está impreso en la pila.

Consulte las imágenes siguientes para ver ejemplos en diferentes tipos de pilas.