Suprabeam Support

Our service doesn’t end when the warranty expires.

We stand behind our products and won’t leave you on your own after your purchase.

In addition to our 2-year warranty, you benefit from our lifetime Premium Support. Even after the warranty period has ended, we’re here to help. You only pay for any required spare parts and shipping costs. The repair itself is carried out free of charge.

Need assistance? Browse our FAQ section for quick answers, or contact us directly through our support form. We’ll take care of the rest! 

2-Year Warranty. Peace of Mind from Day One.

All Suprabeam headlamps and flashlights are covered by a 2-year warranty from the date of purchase. In the event of a material defect or manufacturing fault, we will repair or replace your product free of charge.

The warranty does not cover batteries and rechargeable batteries, which are considered consumable items, nor does it cover damage caused by improper use, accidents, product modifications, or unauthorized repairs.

Need to make a warranty claim? We recommend contacting your retailer or distributor directly. Alternatively, our support team will be happy to assist you through our support form.

Sometimes accidents just happen – and we get it. Over the years, we’ve helped customers around the world bring their lights back to life after unexpected mishaps: 

“I dropped my flashlight from a pretty high scaffolding, and it wont turn on. I think the switch broke.”

“I forgot to activate the transportation lock on my M6xr, and it turned on in my backpack and melted the lens”

“I was out hiking when I dropped my headlamp on some rocks and it cracked the lens, can you help??”

This is why we offer Lifetime Product Support for all Suprabeam lights, regardless of warranty status. If your light is damaged, you can send it to us from anywhere in the world. You’ll only pay for the shipping and the cost of any replacement parts.

Here’s how it works:

1. Fill out the Support Form
   Once submitted, we’ll assess whether the issue is covered by warranty or qualifies for repair under our lifetime support.
2. We’ll guide you through the next steps
   If your product needs to be sent in, or if it can be fixed with a spare part at home, we’ll let you know exactly what to expect and what it will cost.
3. You approve before we proceed
   For any repair service, you’ll only be charged for return shipping, plus the cost of any spare parts if needed. Labor is always free.

Repairing instead of replacing might not be good for business, but it is good for the environment, your wallet, and it is the kind of service you can expect when purchasing a Suprabeam product.

Please fill out warranty form for assistance

Our support process must always go through the place where the Suprabeam product was purchased. First hand inspection of the product ensures the easiest support process for all parties. Should this not be possible for whatever reason, please fill out the form below.

All inquiries that could have been handled from the place of purchase, will be directed to the place of purchase.

To ensure the best possible customer service we strongly encourage you to read our troubleshooting guide. This will give you a better understanding of the product, and what could be wrong. Please fill out all fields, and if possible upload a picture of the receipt and the product.

If your Suprabeam product is not covered by the warranty, we will inform you and help with the repair process.

We’ve made it simple for you to address issues with your product. Start by filling out our warranty form. Once submitted, our support team will evaluate whether the issue is covered under warranty or if the product will need repair.

If your product is covered by warranty, we’ll guide you through the next steps. If it requires repair outside of warranty, we’ll inform you of any associated costs, including spare parts if needed.

Please note: If your product needs to be sent to us, you will need to pay for the cost of shipment. Troubleshooting and repair evaluations are free of charge, you will only pay for the parts used in repair. Our support team will provide full details after reviewing your warranty form.