Customer Service

We take customer service very seriously

When purchasing a premium Suprabeam product you will not only get high quality and outstanding performance, but also a premium after sale service and support.

No matter what problem you might encounter, what question you might have, or what advice you might need, our Premium Service will be there to help you.

Suprabeam is a close-knit company where every department helps each other. This means that no matter how technical or how specific your question might be, there will always be one from the Suprabeam team ready to answer.

What is Suprabeam Premium Service?

Our Premium Service is our way of saying that we go a very long way to help our customers, and to make sure that everyone gets a fulfilling and adequate answer. Our support team has an in-depth technical knowledge about all our products and are ready to help you solve any technical problem you might have.

We take all requests seriously; if you have a problem with a product not covered by our 2-year warranty, we will always try and help you to be the best of our abilities. Our goal is to make everybody who contacts our support team to feel like they have experienced our Premium Service.

See examples on how we can help you and read what our customers say about our Premium Service below.

We can help you with anything regarding portable light!

CHOOSING A PRODUCT

We are experts when it comes to portable lighting, and we are always ready to help you choose the product that will serve you best!

No matter if you need a headlamp that will fit on your hard hat, a flashlight to walk the dog or anything in between – we are ready to help. It can be a jungle to navigate through the flashlight/headlamp market, and you will get the best experience with a product suited to your needs. We know how many lumens you would need for a certain task, and when you should choose a fixed or focusable beam.

Contact us through phone, email or Facebook to get help choosing the right light for you.

TECHNICAL QUESTIONS

Are you interested in the technology behind Suprabeam lights or do you have in-depth questions about flashlights/headlamps? Every Suprabeam employee is thoroughly trained in the entire product range. In addition our technical department is always ready to assist.
If you have any questions do not hesitate to ask us.

Read more about our technology at our Tech Universe.