Suprabeam Support
Suprabeam warranty
2 year warranty period
We offer a 2 year guarantee for all our flashlights and headlamps. Batteries are not covered by this, as they will be used up.
Suprabeam warrants its products to be free from defects in materials and workmanship. We will repair or replace, any product or part which is found to be defective under normal use and service.
We provide 2 years limited warranty. This warranty does not include normal maintenance and services and does not apply to batteries nor any products or parts which have been subject to modification, misuse, negligence, accident, improper repair by anyone other than Suprabeam.
For detailed information and individual support regarding 2 year warranty, please contact place of purchase.
If your product isn’t covered by warranty
Accidents happen—we get it.
Repairing instead of replacing might not be good for business, but it is good for the environment, your wallet, and it is the kind of service you can expect when purchasing a Suprabeam product.
Support form
Please fill out warranty form for assistance
Our support process must always go through the place where the Suprabeam product was purchased. First hand inspection of the product ensures the easiest support process for all parties. Should this not be possible for whatever reason, please fill out the form below.
All inquiries that could have been handled from the place of purchase, will be directed to the place of purchase.
To ensure the best possible customer service we strongly encourage you to read our troubleshooting guide. This will give you a better understanding of the product, and what could be wrong. Please fill out all fields, and if possible upload a picture of the receipt and the product.
If your Suprabeam product is not covered by the warranty, we will inform you and help with the repair process.
How do you request support?
We have made the support process as easy as possible
REQUEST SUPPORT
Fill out the form to request support. We need information about your product in order to determine how we can solve the problem as easily for you as possible
PROCESSING REQUEST
Our support team will review your request to determine if it’s covered by warranty, requires a spare part, or needs to be sent in for repair.
SHIPPING
Ship your product to our headquarter in Aarhus, Denmark
REPAIR
Our support team will do their magic and get your Suprabeam light up and running in no time
RECEIVE PRODUCT
Your fully functional Suprabeam light will be shipped back to you
We’ve made it simple for you to address issues with your product. Start by filling out our warranty form. Once submitted, our support team will evaluate whether the issue is covered under warranty or if the product will need repair.
If your product is covered by warranty, we’ll guide you through the next steps. If it requires repair outside of warranty, we’ll inform you of any associated costs, including spare parts if needed.
Please note: If your product needs to be sent to us, you will need to pay for the cost of shipment. Troubleshooting and repair evaluations are free of charge, you will only pay for the parts used in repair. Our support team will provide full details after reviewing your warranty form.
Support FAQ
Frequently Asked Questions
The Lifetime Product Support starts with the support form. Based on the information you have provided, our support team will determine if the problem can be fixed by sending a spare part, or if our support team needs to take a look at it.
If the problem can be fixed by sending a spare part, this is the easiest solution. You will only be charged for the spare part and shipping.
If our support team determines that we need to take a closer look, you will need to send in your Suprabeam product. With any repair job a minimum charge of 15€ is mandatory. This charge covers the return shipment, time spent by our support teams is 100% free. Should any spare parts be required for the repair, you will be contacted before we move forward.
*Please always send your Suprabeam product WITHOUT rechargeable lithium batteries
Yes. We can handle support cases from anywhere in the world, but be aware that overseas shipping prices can be expensive. We do not cover any shipping charges.
If your products needs repair, the repair itself takes no longer than 5 business days. The shipping time depends on destination.
The photos help our Support Team determine whether or not you will need to send in the product.
If you suspect that the problem with your Suprabeam product is due to defects in materials or workmanship, and that your product is within our 2 year warranty period, contact the local shop first. If they cannot help please fill out the form above.
When you have filled out the support form, we will determine whether you will need to send your product in for repair, or if the problem can be solved by sending you a spare part.
If the problem requires troubleshooting and repair from our technicians, we will ask you to send your product to our factory in Denmark. The minimum fee is €15 to cover administration and return shipment costs. Should the repair require any spare parts we will contact you regarding the price of the spare part. Should you not wish to pay for a spare part, we can send the product back to you or arrange for correct disposal.
When you product is repaired we will send you an email invoice, and as soon as the payment goes through we will ship your product back to you.
All Suprabeam products are marked with a batch code. The batch code consists of two letters and one digit (Example: GK-1) and can be found on a white sticker when removing the battery.
Headlamps:
Open the batterypack and remove the rechargeable battery or the alkaline batteries to reveal the white sticker inside the batterypack.
Flashlights
Unscrew the switch and remove the rechargeable battery or alkaline batteries. On Q3, Q3classic, Q3defend, Q4, Q4defend the white sticker is found on the side of the batterypack, on all other torches the white sticker will be inside the tube.
Multilamps
Unscrew the endcap and remove the battery to reveal the white sticker.
Worklights
The batch code can be found printed on either the front or the back of the light.
All Suprabeam batteries are marked with a batch code. The batch code consists of four letters (example: “CPMG”) and is printed on the battery.
See the pictures below for examples on different battery types.
