FAQs Archive | Suprabeam

My Q7xrs won’t turn on?

Lars Pedersen2025-02-13T08:33:29+00:00February 13th, 2025|

There are a few issues that can cause this problem. To provide the best support, please check the following: Is the battery inserted in the correct orientation? If the battery is inserted incorrectly and you attempt to turn on the Q7xrs, the endcap may short-circuit. Check the connection pins for damage. All pins should be "pushed up." Below is an image of a defective endcap for reference. If your Q7xrs endcap looks like this, please contact our support team through this form, and we will replace the defective endcap.

My M6xr won’t turn on?

Marketing2022-11-22T06:50:52+00:00November 22nd, 2022|

There can be several reasons to this, but before contacting the place of purchase please check that your M6xr does not have transportation lock activated. To deactivate transportation lock: Press and hold the button for +5 seconds If your M6xr begins blinking to indicate battery level, transportation lock has successfully been deactivated. If nothing happens, please contact the place of purchase.

Safe battery charging

Marketing2021-01-05T13:26:33+00:00January 5th, 2021|

Never charge without supervision Do not recharge batteries where heat can build up Do not expose to temperatures above 60° C (140° F) or charge where temperatures may become high.

Can I charge my Suprabeam product in my car?

Marketing2020-02-17T14:39:09+00:00February 17th, 2020|

Yes, you can! We have a car charger available as an accessory, letting you charge your rechargeable Suprabeam product from your cars 12v outlet. NOTE: We recommended using the Suprabeam Car Charger for charging from your 12v car outlet, as we can guarantee the power conversion from 12v to 5v (USB STANDARD). Some cheap or poor-quality car chargers are not capable of converting accurately enough, which can harm the charging circuit in your Suprabeam product. You should never let your Suprabeam product charge in direct sunlight or in the glovebox.

Why should I choose Suprabeam over other brands?

Marketing2020-02-17T14:38:38+00:00February 17th, 2020|

At Suprabeam we do not strive to be the cheapest, we strive to be the best. We pride ourselves with complete product transparency, allowing you to choose a portable lighting product knowing exactly what you get. We are the ONLY manufacturer publishing lightcurves for our products, which might make you think what the others have to hide? You can read more about specifications and lightcurves right here. All our products are designed in our headquarter in Denmark, where our technicians also design the technology that goes into our products. We use only the best materials, ensuring a quality product with an extraordinarily long lifetime.

Where can I buy Suprabeam products?

Marketing2022-05-17T06:14:10+00:00February 17th, 2020|

We have distributors all over the world, in Europe, Australia, Japan and Canada. If your country of residence does not have a Suprabeam distributor, you can always visit our webshop www.suprabeam-shop.com. We ship within the EU.

How do I activate the transportation lock?

Marketing2020-02-17T14:37:00+00:00February 17th, 2020|

V-series and M-series Turn on the light Press and hold the button for 6 seconds (until the light turns off) Press and hold the button for 6 seconds to turn it on again. S2, S2 rechargeable, S4, S4 rechargeable Make sure the light is turned off Press and hold down both buttons between 3-9 seconds, then release To turn it off, press and hold both buttons between 3-9 seconds, then release S3, S3 rechargeable With the S3 you can activate the transportation lock individually for the lenses. Make sure the light is off Press and hold one or both buttons for more than 5 seconds To turn it off, press and hold for more than 5 seconds

What is the colour temperature of Suprabeam lights?

Marketing2020-02-17T14:35:34+00:00February 17th, 2020|

All Suprabeam lights has a colour temperature from 5500-6500 Kelvin, giving you a cool white light.

What is the CRI value of Suprabeam lights?

Marketing2020-02-17T14:34:52+00:00February 17th, 2020|

The high-quality LED chips used in Suprabeam lights* are rated to a CRI value of 70+. *Unless a higher CRI value is stated on the product page, in the manual or in the factsheet.

My Suprabeam light doesn’t work or is broken – what do I do?

Marketing2025-02-21T10:24:51+00:00February 17th, 2020|

If your Suprabeam product is covered by our 2-year warranty, it will be either repaired or replaced. Read more about our warranty here. Please contact your place of purchase and they will handle the warranty case. If your product is older than five years or the cause of the problem excludes your product from the warranty, you are always welcome to contact us for a possible solution.