FAQ – Frequently Asked Questions
In our FAQ section we have collected all the most common questions, and the answers to them. This way you can find the answer to your question or problem, without having to contact our customer service.
Alkaline batteries are NOT covered by the warranty. Lithium-Ion and Lithium Polymer batteries are covered against defects in workmanship or materials. This is a UK only warranty extension.
The head can be easily rotated up to 90° to the front just by pulling it. The head will stay in the chosen angle.
To turn on your V-series headlamp, please follow the instructions below:
1. Click to turn on the headlamp in standard or the last used light level
2. Click and hold for 0,8 sec to change to the MAX light level. Do the same to switch back to the previous light level.
3. Click to turn off
Virtually every component of your SUPRABEAM product is available separately. Please contact your individual retailer for assistance.
If you have a V3pro series headlamp, you will need to connect the cable to both the battery pack and the headlamp before attempting to turn it on.
Please follow these instructions:
The short end of the cable has to be connected to the battery pack.
The long end of the cable has to be connected to the headlamp.
Make sure that you keep the end of the cable straight when connecting it. The connection can be done in one single move, without shaking or forcing the cable. Pushing the cable in an inclined position or forcing it may damage the pins inside the headlamp or the battery pack.
The cable has two small feet that will fix it to the battery pack and headlamp. You might hear or feel a slight click when connecting the cable. This means that the cable is properly connected.
If this did not help you with your problem, feel free to contact your Suprabeam dealer and they will assist you.
These batteries should be recycled as they are considered to be hazardous waste. Typically you can recycle your batteries in most large supermarkets and at household waste recovery centres.
Many SUPRABEAM products have several light modes. Use the lowest light mode. This is very practical as this uses less power. Also, try to switch off completely when not required or periodically during use. This allows the battery to recover and prolongs its life.
All SUPRABEAM rechargeable products have a RED light when charging and a GREEN light when charged. All chargers switch off automatically when battery is fully charged.
To switch between different light outputs, either press switch fully on and off within 3 seconds or half press repeatedly to cycle between modes. After 3 seconds of on or off, the product will return to the start of the cycle when next switched on.
The different light functions are controlled by ILC = Intelligent Light Control
Max = Maximum output allowed by battery and LED
High = Sustainable high light output
Medium = Medium light output, medium lifetime
Low = Long term low light output
Strobe = Flashing strobe light at 10 Hz
The light will gradually fade as batteries decline, change to new batteries when required. Headtorches will flash repeatedly to indicate low battery.
The focus in the headlamps is retractile; it means you have to pull and push the head of the headlamp in order to adjust it. Turning the head of the headlamp does not change the focus.
Make sure the torch is clean in its assembly unions, pay special attention to the union of the tail cap. Dirt on this area could impair the correct contact of the batteries.
There are several possible causes:
1. Check the contacts
You may need to clean them once in a while, or make sure that there is nothing obstructing them, such as the original protection tape.
2. Check the batteries
Make sure the batteries are properly placed. Follow the signs engraved in the battery pack, they show the correct position for the batteries. Check also that the tape has been removed. If you have a rechargeable battery, make sure it is charged.
3. A contact is stuck
For the rechargeable battery packs, it can occur that one of the pins gets stuck inside. You may need to push it in order for it to come back to its original position.
4. Check the cable
Make sure it is properly connected. Follow the instructions shown in the FAQ tab “How do I connect the V3 headlamp cable?”
5. Press and hold the button for 1.2 seconds to turn the headlamps on
On all headlamps in the V3-series we added a safety feature, to secure it doesn’t turn on by accident in in your pocket or bag under transport. This is why you have to press and hold the button for 1.2 seconds before it turn on permanently. If you only press and release quick, it will just flash/blink and turn of again.
For more information about headlamp light settings go to: “Headlamp Light Control Settings”
Optimal Heat Conduction*
Each time you turn on your flashlight, heat with up to 85 degrees is created inside the LED Power-Chip. Therefore, on all our lamps we mount the LED on highly efficient heat-sinks from which heat is transferred to all metal parts for maximum cooling.
Only this optimized SUPRABEAM cooling efficiency ensures long LED lifespan and world-class performance.
*All our flashlights are tested not to exceed 45 °C (113 °F) on the core structure in an environment of 20 degrees Celsius. This applies despite being used with high-power rechargeable batteries, such as Li-Ion or NiMh.
Pay special attention to the polarity of the batteries when placing them in the battery pack. The “-” symbol is should always be in contact with the spring.
Rechargeable batteries are charged inside the battery pack, when connecting the USB cable.
All our rechargeable products use lithium batteries, including (Q3r, Q4xr and Q7xr) which comes with a spare lithium battery as a standard, and have as a safety measure only batteries charged to 30% while being transported. If you only use one of the batteries, or if the spare/secondary battery is not used for a prolonged period it will discharge completely.
Reguarly check your batteries
The state of charge level should be checked regularly (every 3 months) and provision should be made for recharging the cells, before the cell voltage drops below the recommended minimum after which the cells suffer irreparable deterioration.
• Do not leave batteries where the temperature may become high, Doing so may result in overheating, explosion or fire.
• Do not disassemble, puncture, or damage the battery in any way.
• Do not apply strong impacts to the battery.
• Do not throw lithium-ion secondary batteries, drop them from high places, or otherwise subject them to strong impacts. Doing so may cause overheating, explosion or fire.
• Do not recharge batteries where heat can build up
• Do not place combustible materials on top of or over a lithium-ion secondary battery when recharging or discharging. Doing so may result in overheating, explosion or fire.
For more information about safe handling of rechargeable batteries, please visit our page about battery handling here.
It may just be that it has been turned off. It can be turned on/off in two ways:
• With the headlamp turned on, press and hold the button down for 3.6 seconds.
• With the headlamp in SOS mode, press and hold the button down for 1.2 seconds.
If this does not help, check the batteries.
Never leave the torch turned on standing on a flat surface, such as a table or similar. The heat from the LED could damage the lens permanently.
IP is ‘Ingress Protection’, a rating of the resistance of a product to solid particle and liquid ingress. SUPRABEAM does not test for solid particles, so rating is ‘x’. SUPRABEAM does test for liquid ingress and all products are rated ‘4’. To achieve level 4, the product is subjected to and must resist splashed water at a rate of 10 liters per minute for 5 minutes. In practice this makes SUPRABEAM products suitable all weather conditions.
All parts and components of your SUPRABEAM product are warrantied against defects in workmanship or materials, but NOT accidental damage or misuse. For detailed information please contact the shop or dealer where you purchased your product.
Lithium-Ion rechargeable batteries will work to maximum efficiency and longevity when allowed to completely discharge before charging back to full capacity. All SUPRABEAM rechargeable kits are supplied with two batteries to make this process easier to manage. Lithium-Polymer batteries (V3r) can be recharged at will without consequence.
If you experience any change in the control settings / lightmode for your flashlight you can simply put it to factory mode by:
- Remove the battery from the flashlight
- Wait 30 seconds
- Insert the battery again
- Your flashlight should now be in factory mode
If you stil experience any problems, please contact customer service at: [email protected]
Suprabeam flashlights/headlamps are very powerful light tools and need to be treated as such. If the lens is covered while the light is turned on it will create a lot of heat, which can damage both the lens and the material covering it.
Examples of what not to do:
- Have the light turned on in a pocket.
- Never cover the lens with any kind of material when turned on.
- Never point the lens towards bare skin
When operating a battery driven lamp at lower temperatures there are some aspects that are important to be aware of to get the best performance out of the lamp.
At low temperatures most materials change characteristics.
- Mechanical parts move differently due to harder rubber or lubrications losing viscosity
- Thermoplastic materials can become more fragile and easier to be damaged or break
- Electronics parts and components mostly keep performance and behaviour
- LED performance remains only little changed as they heat up fast
- Most battery types, including rechargeable Lithium-Ion batteries heavily change
performance and behaviour at temperatures below 0°C.
Lithium-Ion batteries – charging
WARNING: Low temperatures seriously affect the charging of a battery.
Do not charge a lithium battery at temperatures below 0°C or above +45°C!
Charging at lower temperature will permanent damage the battery and can cause safety risk.
For best charging time and lifetime it is recommended to charge the battery between 10°C to 30°C only.
Lithium-Ion batteries – discharging
The performance and capacity of a Li-Ion battery drops fast at lower temperatures!
Switching on a lamp with high discharge at 25°C creates a voltage drop from 4,2V to 3,9V.
Switching on a lamp with high discharge at 0° C creates a voltage drop from 4,2V to 3,5V.
A Li-Ion battery at 25°C is capable of providing 3.0C (9A from a 3000 mAh battery = 33W)
A Li-Ion battery at 0°C is only capable of providing 1.0C (3A from a 3000 mAh battery = 11W)
A Li-Ion battery at -20°C is only capable of providing 0.2C (0.6A from a 3000 mAh battery = 2.2W)
The overall capacity of a battery is also reduced due to the lower efficiency in the chemistry of the cell.
The capacity of a cell is rated as 100% based on temperature of 25°C.
The capacity of a cell is reduced to 50-70% at a temperature of -20°C.
Lamp operation at low temperature
Obviously, low temperatures reduce the performance of a Li-Ion battery and this has a direct visual effect on the performance of the Li-Ion battery powered lamp – and cell phone or Electrical Vehicle for that matter.
This reduction will be experienced as lower light output intensity and less total light output.
It is not due to a defect to the lamp and/or the battery that the output and runtime from a lamp is reduced at low temperatures – it is the law of nature.
Recommendations for low temperature operation
To get the best possible experience with a lamp at low temperature a few simple things that can be followed:
- Store in a warm pocket when not used
It is recommended to store a lamp in your pocket so it can be warmed by the body temperature. Remember to set it in Transport Lock, if available.
- Turn on at low output mode
If turning a lamp on at low temperatures, it is recommended to turn it on with a low light output. The battery will gain inner temperature, and this will allow it to operate at higher output after a short time. Starting at too high output can cause the lamp to turn off.
- Insulate the battery
To keep the battery warm to gain performance it can be insulated. Wrap a clothing or gloves around the tube where the battery is positioned.
Take care not to block the light beam as that can cause overheating.
- Keep battery charged
Keep the battery at a high charging stage, to keep the voltage as high as possible
We must note that all Product Specifications and Performance data are based on a surrounding temperature of 25°C.
Low, and High temperature operation can, dependent on the product, effect these specification and performance data.
It cannot only affect data as described above, but also change mechanical aspects i.e. IP classification and drop resistance.