If your Suprabeam product is covered by our 2-year warranty, it will be either repaired or replaced. Read more about our warranty here. Please contact your place of purchase and they will handle the warranty case. If your product is older than five years or the cause of the problem excludes your product from the warranty, you are always welcome to contact us for a possible solution.
On the Q-series, M-series, S-series and the V4pro rechargeable the exact model name is either engraved or printed on the product itself. With the V3air, V3air rechargeable, V3pro and V3pro rechargeable you must look for these identifiers: V3air and V3air rechargeable Is the headband black with blue accents? Then your headlamp is either a V3air or V3air rechargeable. Does your headlamp use alkaline batteries? then it is a V3air. Does your headlamp use a rechargeable battery? Then it is a V3air rechargeable V3pro and V3pro rechargeable Is the headband black with yellow accents? Then your headlamp is either a V3pro or V3pro rechargeable. Does your headlamp use alkaline batteries? then it is a V3pro. Does your headlamp use a rechargeable [...]
Batteries are not covered by our extensive warranty, as they are considered wear parts. However, when it comes to faults in the electric circuit of Lithium batteries they can be covered by our warranty. If you are in doubt, please contact us.
Many components of your Suprabeam product is available separately. Please contact your individual retailer for assistance.
All parts and components of your Suprabeam product are warrantied against defects in workmanship or materials, but NOT accidental damage or misuse. For detailed information please contact the shop or dealer where you purchased your product.
