“I dropped my flashlight from a pretty high scaffolding, and it wont turn on. I think the switch broke.”
“I forgot to activate the transportation lock on my M6xr, and it turned on in my backpack and melted the lens”
“I was out hiking when I dropped my headlamp on some rocks and it cracked the lens, can you help??”
Accidents happen, we know.
We have heard of hundreds of ways to accidently inflict damage on a flashlight or headlamp, and this is why we introduce the Lifetime Product Support! You can send in your damaged Suprabeam light from anywhere in the world and you will only have to pay for the shipping and the parts used. The repair time of our technicians is 100% FREE!
We don’t believe in throwing away a perfectly good product, just because a single part is broken. Suprabeam lights are built for years and years of hard use, but accidents happen, and that is not a reason to buy a new light. Repairing instead of replacing might not be good for business, but its good for the environment, your wallet, and it is the kind of service you can expect when purchasing a Suprabeam premium light.
Once you have filled out the support form, our support team will determine if you need to send in your Suprabeam product, or if the problem can be fixed by sending you a spare part. For the return shipment of your Suprabeam or for sending you a spare part we will charge only 15€ plus the price for the spare part. In any case you will always be contacted first to make sure that you agree to proceed with the repair and return or the spare part. The troubleshooting and repair time spent by our technicians is completely free of charge.